100 Day, 100% Money-Back Guarantee
Happy customers are what keeps us going, and without them, well, we simply won't exist.
Which is why we are proud to offer our 100 Day, 100% Money-Back Guarantee.
We stand by our products, so in the unlikely event that you don’t see results, simply return your handset and we’ll give you 100% of your money back.
Please carefully read and understand our terms and conditions below.
To claim our 100 Day, 100% Money-Back Guarantee:
- The Money-Back Guarantee is only valid on the NextGen II IPL handset purchased from www.tarynjoy.com - this offer is not available for Taryn Joy products purchased from other retailers.
- Trial our handset for at least 80 days from the date of delivery, but for no more than 100 days.
- You must complete at least 8 treatments, and take a short video of the treatment/application process for each of the sessions - we will require these videos to validate your claim.
If there are no noticeable results in hair reduction, email your 8 videos to us at firstname.lastname@example.org with your order number, and we will review your application. Please do not return the device unless your application has been approved by us.
All 100 Day, 100% Money-Back Guarantee applications MUST be submitted within 100 days of receiving your handset.
All videos MUST have valid time and date stamp.
If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to us* at PO Box 3136, Birkdale, QLD, 4159, Australia.
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.
Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.
We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.
Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.
*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived with us.